survey solutions to connect with your customers

Keeping existing customers loyal and winning new customers is central to maintaining a healthy business, therefore the need to hear and quickly respond to your customer's opinions has never been greater.

The value of customer satisfaction feedback can be significantly improved when the customer's experiences are captured precisely at the point they occur. Touching Base use state-of-the-art technology in a range of survey devices, which are employed in the area where the customer will have their experience. Consequently we can identify not only how the customer felt but also when they felt it. There is no lag between the customer experience and the customer giving feedback.

Information is gathered using the latest digital devices in user friendly formatted questions. As soon the information is gathered it is automatically transmitted and processed meaning reports can be delivered within hours of a research project being completed. The portable nature of the devices ensures you reach your target effectively, wherever they may be.

Ideal for... a diverse range of projects from sporting events or shows, shopping malls, in-store customer feedback to large scale research studies.